Frequently Asked Questions
- Online Orders
If you are an international customer, please contact onlineshop@portchie.com for assistance with your order.
Orders can be placed from anywhere in South Africa, and there is no limit to the number of products you can purchase.
Need to make a change? Orders can be changed or cancelled as long as they have not yet been dispatched.
If a product is sold out, please check back soon as it may become available again.
- Payment
We accept a range of secure payment options, including Apple Pay, Google Pay, Capitec Pay, Visa, EFT and Stitch Buy Now, Pay Later.
Payments are processed securely through Stitch, so your payment details are protected.
Once your payment has been successfully processed and your order is confirmed, you will receive a confirmation email.
If your payment does not go through, please try again or contact us at onlineshop@portchie.com for assistance.
- Delivery
We deliver nationwide across South Africa and internationally.
Domestic delivery: A standard delivery fee of R120 applies to orders under R700. Orders of R700 or more qualify for free shipping.
Orders are processed within 1–2 business days. Once dispatched, domestic deliveries can take up to 3 business days.
You can track your order at any time using the Order Tracking page on the website.
International delivery: International shipping is available on request. Shipping costs are quoted separately based on the destination and order.
If you are not available when delivery is attempted, the courier will arrange a further delivery attempt. If your order has not arrived within the expected delivery time, please contact onlineshop@portchie.com for assistance.
- Return & Exchange
For full details on returns, exchanges, refunds and the process to follow, please read the Returns & Exchanges Policy on our website.
If you have a question that isn't covered in the policy, please contact onlineshop@portchie.com and we will be happy to assist.
- Customer Support
For any questions about your order, please contact onlineshop@portchie.com.
When contacting us, please include your full name, phone number, order number if applicable, and a brief description of your enquiry. This will help us assist you as quickly as possible.
We aim to respond to all enquiries within 1 business day.
Questions about Stitch (Buy now, Pay later)
- Are credit checks performed?
A spending limit is set based on your credit profile — this check won't affect your credit score.
- Is it interest free?
Stitch BNPL is always interest-free. You pay exactly what you see in your cart — split into equal monthly instalments.
- Are there any fees?
There are no sign-up or admin fees. If a payment is missed, a late fee may apply — you'll always see this clearly at checkout.
- Collapsible row
- What are the payment terms?
Choose to pay in 2–6 equal monthly instalments — the first is paid today, and the rest are charged automatically.
- What are the minimum and maximum order values?
Stitch BNPL is available on eligible orders above R100. Your approved spending limit is set when you first sign up at checkout.
- What happens if payment fails
If your payment fails, we'll let you know right away and give you time to sort it out before retrying.
- What if I have a dispute?
For any issues with your order, contact us first. If needed, Stitch BNPL support can pause your upcoming payments while the issue is being reviewed.